Store Policy


If an item is available on back order, please allow 5-7 business days for processing.


We encourage all clients to inspect your package once received. If you are not satisfied with your purchase please DO NOT play with it,install or disturb the pattern of the bundles. Please ship back item(s) within 5 days after delivery. No return or exchange request will be honored after 5 days NO EXCEPTIONS. Shipping and handling fees are non refundable. All items must be returned in its original packaging and condition for refunds/exchanges to be honored.

If there are any discrepancies with the inches sent or texture we require ALL bundle purchased with that order sent back for verification and for the exchange to be made. If Genix Care makes an error on the order we will cover the shipping cost. If the buyer makes a mistake on the order and wants an exchange he/she will be responsible for the shipping cost both ways.

*We do not accept any bundles,closures,or frontal after it has been chemically treated or damaged !NO EXCEPTIONS!

Untraceable / Lost Packages

All packages are sent with signature confirmation. If a package cannot be tracked and has not been delivered by the estimated delivery date please wait an extra 5 business days for it to arrive or for the status online to change. Although this is very rare it can happen.Please make certain the shipping address listed on your order is accurate. We do not cover lost packages.